Infrastructure Support – Telecom Administration
- ATMECS – Content Team
Challenges:
- Limited or no documentation
- Migration from Avaya to Cisco
- Integration of the additional departments to the environment
- Limited monitoring capability
Solution Approach:
- Migration from Avaya telephony system to Cisco
- MACD (Move, add, change and delete)
- Troubleshooting of IP phone registration issues, softphone issues & call routing Issues
- Monitoring call signaling protocols on Voice Gateways like MGCP, SIP
- Troubleshooting media resource issues in transcoder, MOH, conference bridges, IPT voice quality issues between and within locations
- Upgrading, adding licenses and troubleshooting all aspects of CUCM along with intimate usage of the tools CUCM offers (RTMT, DNA)
Manual CUCM Backup if required.
ATMECS Contribution:
- Integrated the alternate monitoring tool (RTMT) to keep track of VoIP activity including all the UC application